What happens if VoP returns no match?

The payer is warned that the name does not belong to the account. They can correct the details, contact the payee or cancel. If they pay anyway and the money goes to the wrong account, the PSP that ran the check is not liable.

The four possible results

• Match: the name corresponds to the account holder.
• Close match: the name is similar, and the actual name is shown so the payer can check.
• No match: the name does not correspond.
• Check not possible: the payee bank could not answer, for example for technical reasons.

Why no match happens

Typos, trading names that differ from the legal name, joint accounts, or a fraudster's IBAN. Businesses often get no match because payers use a brand name instead of the registered company name.

What a payer should do

Verify the details through a trusted channel, such as calling the payee on a known number, not one given in the payment request. If in doubt, do not send.

What payees can do

Share the exact account holder name on invoices and payment pages to avoid false no-match results.

What it means for payment operators

For your merchants, invoices and payment instructions should show the exact legal name of the account holder. For your payouts, beneficiary names verified at onboarding keep no-match results rare.