Is cash on delivery still used in Czechia?
Yes. In APEK research quoted by Seznam Zprávy, 25.5% of consumers named cash on delivery or payment at pickup as their most used online method in 2023. Merchants face high return rates on these parcels, which pushes BNPL and instant payments as alternatives.
In detail
Yes. In APEK research quoted by Seznam Zprávy, 25.5% of consumers named cash on delivery or payment at pickup as their most used online method in 2023. Merchants face high return rates on these parcels, which pushes BNPL and instant payments as alternatives.
Payment by cash in the Czech Republic
Online, cash survives through cash on delivery, called dobírka. In APEK panel research quoted by Seznam Zprávy in 2023, 25.5% of consumers named cash on delivery or payment at pickup as their most used method. Shoppers pay mostly by card and wallet, but bank transfers, QR Platba codes and cash on delivery remain common in a market where e-shops earned CZK 206 billion in 2025.
Why merchants want alternatives
Cash on delivery is costly for merchants: carriers report that cash on delivery parcels are returned far more often than prepaid ones, and an industry source quoted by MediaGuru in December 2025 says up to 20% of them go unclaimed. BNPL providers such as Twisto and Skip Pay pitch themselves as a safer alternative to cash on delivery, and Klarna entered the market in September 2022 with pay in 3. Instant payments are another option: 53% of Czechs use them.
More detail in our #PayWorldTour guide Payment methods in Czech Republic.