Can we hide which payment partner a merchant is submitted to?

Yes. Payment partners are configured per program, and each program decides whether their identity appears in the merchant view. Operators that treat their acquiring relationships as a commercial asset can keep them private: the merchant follows the status of its application without seeing which partner reviews it.

Hiding the partner name does not hide progress. The merchant still sees where its application stands, answers follow-up questions in its own portal and attaches the documents requested. On your side, nothing changes: you see which partner holds each application, what was shared with it and every exchange on the file.

Why programs choose this

• Your partner list stays yours, which protects terms you negotiated and keeps the merchant relationship with you.
• You can change or add partners behind the scenes without changing what the merchant experiences.
• Resellers and sub-programs can apply their own policy, because the setting sits at program level.

The partner works in its own view as well, which shows the application and nothing else. Your internal risk notes and pipeline stay out of its reach. Each party sees what its role requires, and the full picture stays with you as the operator running the program.